Privacy Policy

1. Introduction

Welcome to Al-Ihsan. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or visit our sales centers.

2. Information We Collect

We collect information that you provide directly to us when creating an account, making a purchase, subscribing to our newsletter, or communicating with us. This information may include:

• Personal identification details (Name, email address, phone number).
• Delivery and billing addresses.
• Payment details (handled securely via encrypted third-party payment processors).
• Communications and messages sent directly to our customer support team.

3. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Processing and fulfilling your orders (including shipping and tracking).
• Providing customer service and answering inquiries.
• Sending updates, promotions, and transactional communications (e.g., order confirmations).
• Preventing fraudulent activities and securing our platform operations.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We only share information with trusted third-party service providers who assist us in operating our business and delivering goods to you (e.g., shipping carriers, payment gateways, and technical hosting services). These service providers are contractually obligated to protect your data.

5. Data Security

We implement industry-standard administrative, physical, and electronic security measures (such as Secure Socket Layer - SSL encryption) to protect your personal details from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you have the right to access, update, correct, or request the deletion of the personal data we hold about you. To exercise these rights, please reach out to our team using the contact details provided below.